Building culture

Organisational culture can be tough to define, but it can be even more challenging to create a sustainable, high-performance culture. Ben Horowitz describes culture as “What you do is who you are” – the title of his new book. Having worked in several large organisations over the past 25 years, I agree entirely. It’s not what we say that builds culture, and it’s definitely not what we think. It’s what we do.

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