Life is full of interactions with others. We meet new colleagues at work, we build new relationships in our neighbourhoods, and we might be in a personal relationship that results in opportunities to set and meet expectations on a regular basis every day. Each of those interactions is an opportunity to strengthen or weaken the relationship with the other person. In many of the coaching and mentoring conversations that I have, it is clear that the ability to set and manage expectations successfully is a skill that many of us need to work on.
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