Humanity at work

In the last two weeks, four people I work with in one capacity or another have cried in my office or in a virtual meeting room with me. This is a personal record. In fact, I started to think the cause was me – my ego is still relatively functional, it would seem. They all became emotional for different reasons. One thing they had in common was they immediately apologised afterwards. It has occurred to me since that this is something we do whenever we express strong emotion. What is wrong with this picture?

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Understanding outcomes

My teenage daughter lost her phone last week. It’s not hard to imagine how devastating that was for her. So many of us rely on our phones for everything from real-time payments to maintaining our online social identities. For a teenager the potential data loss was one part; the loss of access was another, more important part. (Honestly, she also thought my wife and I would be mad at her, as well, so add that to the emotional stew).

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