Understanding outcomes

My teenage daughter lost her phone last week. It’s not hard to imagine how devastating that was for her. So many of us rely on our phones for everything from real-time payments to maintaining our online social identities. For a teenager the potential data loss was one part; the loss of access was another, more important part. (Honestly, she also thought my wife and I would be mad at her, as well, so add that to the emotional stew).

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